Every order is packed and posted from Brisbane. Here is how long it takes to reach you and what happens if something goes wrong.
Free standard shipping Australia-wide on orders of $49.95 and over. Below that, standard shipping is calculated at checkout before you pay.
Orders placed before 2pm AEST on a business day are usually packed and posted the same day. Orders placed on weekends or public holidays go out the next business day. You will get a confirmation email with tracking as soon as your parcel is on its way.
We send with Australia Post, and every order is tracked. Once posted, delivery usually takes:
These are Australia Post estimates, not guarantees. Delivery can take longer during sale periods, public holidays and in the lead-up to Christmas.
Your tracking number arrives by email once the parcel is scanned by Australia Post. Tracking can take up to 24 hours to show its first update. If yours has not moved after a few business days, get in touch and we will chase it for you.
We currently ship within Australia only. If you are overseas and would like a pen, send us a message and we will let you know when international shipping opens.
If your order arrives damaged, is missing an item, or is not what you ordered, contact us within a reasonable time of delivery and we will make it right. A photo helps us sort it faster. Your rights under the Australian Consumer Law always apply, and nothing on this page limits them.
Please double check your delivery address at checkout. If you spot a mistake, message us straight away: if the parcel has not been posted yet we can usually fix it. Once it is with Australia Post we cannot redirect it.